Nautilus
Are outdated phone systems holding your business back?
Surprisingly, a lot of businesses today still rely on phone systems tied to physical lines. This old-school setup is quite prevalent in smaller businesses who have yet to see the need for ridding themselves of this now obsolete technology. And while this setup may have worked a decade ago, it’s no longer practical. Teams are more mobile than ever, and even customers expect faster, smarter, and more connected service experiences.
The problem is that traditional phone systems were never built for this mobile world.
They keep your team tethered to their desks, make remote work complicated, and limit your ability to grow or scale quickly. Need to add a new line? That means waiting for a technician. Want real-time reports on your call performance? Good luck. And when things go down, support is often slow to respond.
All of that adds up over time, adding more unnecessary costs, and even more unwanted frustration.
At Nautilus, we help businesses intent on making the switch to cloud-based communications– and we do it with features that go far beyond just making and receiving calls.
Here’s why it matters
When your phone system lives in the cloud, it goes wherever your team goes. Whether your agents are working from the office, at home, or across borders, they can answer calls, get realtime supervisory assistance, and stay productive with just a browser and a secure login.
Because let’s face it, the way we work has changed. Teams are now more distributed, and the global workforce and the hybrid work model are here to stay. Customers expect faster, more integrated support. And legacy phone systems are on their way out.
Our different Nautilus solutions are cloud-native, and are built directly onto a browser. There’s no need to patch together third-party applications yourselves and have to deal with old school hardware. From making and receiving customer calls to setting up your business’ IVR call flows, it’s all part of the service you get when onboarded with a managed service provider.
Managing a legacy phone system is a headache and a half
Let’s be honest, trying to maintain and scale a traditional phone setup is a logistical nightmare. Especially in the age that we live in today.
Do you need to add users? That takes time. Are you expanding to a new office? That involves rewiring and manual configurations. Do you want to communicate with clients across different channels? That’s a lot of work for your team, what with having to toggle through different applications.
Then there’s the hidden cost of complexity, the hours spent managing outdated tools, support fees, and missed opportunities when customers are left waiting too long for a response.
In short, legacy systems weren’t built for speed or scale. They weren’t built for right now.
It’s time to cut the cords and connect smarter
Because when you move to a cloud communications platform, you leave all that behind. And what you get in return, far outweigh whatever held you back in the first place. When you cut the cords, you get to do the following:
1. Work Anywhere
Agents can log in and take calls from anywhere, no need for desk phones, no VPNs, no hassle.
2. Cloud-native Calling
Customers get all our voice capabilities, a highly-customisable IVR, and all the PBX features bundled into our core offerings.
3. Real time call data and analytics
Track performance in real time, and have access to key performance metrics like Talk Time, Ring Time, and ACW time to name a few.
4. Access helpful AI tools
With our Speech-to-Text, every call is transcribed instantly allowing supervisors to pick out relevant call information on a text-based format. Our AI summaries and Sentiment Analysis highlights key customer concerns and shows you how your agents responded, without having to listen in to the call recording.
5. Ready CRM Integration
With Nautilus Talk, our ready integration with Zendesk Support, you can run an omnichannel platform that turns every call into customer tickets agents can work on alongside email, live chat, and social media inquiries.
6. Secure and Compliant Operations
We’re ISO 27001 and DPE certified, and fully licensed by Singapore’s IMDA. These certifications are in place to help you know that your data is safe, and your operations always compliant.
7. Fast and Localised Support
Based in Singapore and Malaysia, our team supports you every step of the way. And by adding you into a custom WhatsApp Group, you’re assured fast and immediate access to our team for 24/7/365 standby support.
The Future of Voice Calling is in the Cloud
Your customers are moving fast, and your teams are set to go hybrid. Your business deserves a phone system that can keep up, and possibly grow with you. So whether you’re managing a team of 10 or 100, Nautilus gives you the flexibility, visibility, and reliability you need to deliver better service, but faster.
We’ve been advocates of remote-first work long before it became the norm. In fact, Nautilus runs a fully-remote team with members across Singapore, Malaysia, Bangladesh, Pakistan, Canada, and the Philippines.
Ready to make the switch? Reach out to us today!
