NautilusNext level Contact Center Software for the businesses of today
Improve your contact center's performance with a feature-rich and cloud-based platform that's managed for you.
Get started
Building the contact center of the future. Customer service isn’t going anywhere, and it’s imperative that you continue offering elevated experiences. Every single time.
Stay on track of your service level agreements (SLAs)
Achieve peak efficiency and customer satisfaction with our call SLA reports, ensuring timely and accountable responses in your contact center.
Serve your customers better with the features that empower them.
IVR, Reporting Portal, a powerful web phone? Check, check, and check. The Nautilus Contact Center also comes with agent and queue wallboards to help you keep track of important metrics in real time.
Get started without worrying about the technical details.
As a managed service, our solutions are designed to be worry-free and painless. Our team of experts will handle everything from setup, number porting, and configuration.
Build a culture of performance and accountability.
Our Contact Center Solution comes with powerful agent-centric reports to help drive performance, and supervisory call features like call monitoring, call barging, and call whispering.
Embrace the future of remote working
With our cloud-based contact center solution, you can run your contact center and manage your teams from anywhere, fostering a dynamic environment that empowers employees to thrive from anywhere.
Unlock excellence through comprehensive agent reports
Optimize performance and elevate customer service with detailed agent reports in your contact center, providing valuable insights to enhance efficiency, identify strengths, and address areas for improvement.
We’re all about building data secure contact centers
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features you need in a modern contact center
See all features
Enterprise-level Reporting Portal
Generate valuable metrics regarding your call distribution, service level agreement (SLA), and call volume (among others) to get a better picture of your business performance.
Call Recordings
Resolve customer disputes by providing a reliable and objective record of interactions, facilitating efficient investigation, and ensuring fair and transparent resolution processes.
Interactive Voice Response (IVR) and Call Routing
Encourage call deflection while making sure clients find the right solutions from the right teams.
Time Conditions
Inform callers of your office hours by playing different IVR messages throughout the day to reflect your business hours and after-office hours.
Real time Wallboard
View a real-time visual display of key performance metrics, enhancing team awareness and driving productivity by providing immediate insights into operational performance.
Skill-based Routing
Optimize efficiency by directing customer inquiries to specialized agents with the relevant expertise, ensuring swift and effective problem resolution.
Testimonials
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable.
The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.
Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands.
"
Farhan Sidek
"Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner.
They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market."
Robert Fernades
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications."
Shaun Lee
"Limitless support to meet the our requirements and enhance Nautilus system function that benefit to us and also our customer. The strong Nautilus team on standby mode and monitor system performance timely."
AlYu
Industry use cases
A contact center solution that fuel success across every industry.
Nautilus transforms contact centers into dynamic hubs of success by delivering tailored solutions that resonate with the unique demands across industries to drive lasting growth.
Find your industry
Education
Streamline parent-teacher communication, and student support services with cutting edge contact center features.
Government
Safeguard sensitive information while serving members of public on a secured communication platform.
Retail
Deliver exceptional customer experience through our advanced call features to facilitate efficient case resolution.
Are you ready to build a better contact center?
Don't just imagine BPO greatness, experience it. Schedule a Nautilus demo and see how it drives your competitive edge.
Talk to an expert