NautilusCutting-edge contact centers features to help you get ahead
Transform your contact center into a strategic asset, and drive growth with these enterprise-ready features
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Web Phone
Offer agents the flexibility of being productive from anywhere while eliminating additional hardware costs with a web phone that readily runs on their computers.
Toll Free Numbers
Break down the cost barrier for customers and enhance accessibility with an easy to remember toll free number.
Supervisory Features
Discreetly guide agents during calls with call whispering, monitor agent performance with call monitoring, and provide timely intervention with call barging.
Call Center Analytics
Gain valuable business insights with comprehensive call center analytics, offering in-depth data on agent performance, queue efficiency, and call distribution history for informed decision-making.
Custom Break Codes
Maximize call response rates and encourage agent accountability with custom break codes and real-time agent availability tracking.
Interactive Voice Response (IVR)
Create a welcoming experience for every caller with a personalized automated greeting and guide them to the right agent with the right skillset without human intervention using IVR.
Wallboard
Monitor real-time call volumes, agent status, and queue performance at a glance with Nautilus wallboard to maximise operational efficiency.
After Call Wrap Up (ACW)
Allocate time for agents immediately following a call to complete necessary tasks, handle documentation, and attend to administrative responsibilities before the next call.
Abandon Callback
Recapture potential lost opportunities for engagement by providing agents a view of the list of abandoned calls. Agents could respond and update the status of missed calls, ensuring every call is addressed.
Skill-based Routing
Minimize resolution time by directing calls to agents with the precise skill sets needed for efficient and effective issue resolution.
SLA Report
Leverage on call SLA statistics to assess agent adherence to SLA benchmarks, identifying underperforming teams for targeted improvement strategies.
Agent Reports
Allocate resources more efficiently and identify avenues for improvement by analyzing individual performance metrics with agent reports.
IVR Breakout
While waiting, callers are updated on agent availability, allowing them to make an informed decision on whether to stay on the line or call back later for a better experience.
Call Tagging
Streamline and prioritize follow-up actions efficiently with our call tagging feature, allowing agents to swiftly identify and execute the most appropriate next steps.
Call Recording
Access call recordings to facilitate dispute management, enabling thorough investigations and enhancing overall quality monitoring.
Hear what our customers say about us
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.
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Shaun Lee
"Nautilus implemented the setup successfully. Their soft-phone solution and overseas roaming capabilities are the main reasons we chose Nautilus as our Technology partner.
They are experts in Asterisk Technology, and we continue to be impressed with the way Nautilus continues to focus on Research and Development (R&D) to bring the next generation of telephony solution into the market."
Robert Fernandes
"The journey of understanding the product, procuring the services and onboarding the system was very smooth. The team by Nautilus were very professional about the implementation and my team find it a breeze kick starting the product.
The system is user friendly and the support team is very helpful in providing assistance. Overall good experience with Nautilus. Keep up the good work!
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "
Mr. Lim
Industry use cases
A future proof contact center solution designed for businesses of tomorrow.
Achieve evergreen success with Nautilus Contact Center, built to adapt to the ever-evolving needs of businesses across industries.
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BPO
Deliver impeccable service with every call using intuitive contact center features and extensive call reports
Retail
Master the art of customer sucess and boost conversions across multiple touchpoints by building incredible customer journeys with an omnichannel solution.
Healthcare
Address patient inquiries promptly and identify interaction trends for personalized follow-up with the best omnichannel platform in the market.
Are you ready to supercharge your contact center?
Get powerful insights about your business and provide comprehensive support to your team with our contact center solution.
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