NautilusContact Center Software built for today's Fintech leaders
Build better relationships on a platform that allows you to host secure conversations with clients, partners, and everyone that matters.
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Fintech, banking, and insurance companies trust Nautilus with their communication needs. Whether you’re a startup or an established player in your field, seamless customer experiences should always be top of mind. Our Nautilus Talk (a premier web calling experience built into Zendesk) lets you achieve that and more.
Trust us to keep your data safe.
Nautilus prioritizes your data security by adhering to rigorous security measures, and storing information locally in Singapore to comply with industry standards.
Leave the setup to us.
Tell us what you need and we’ll get you started in no time. Our solutions are easy to implement, and are managed for you. Need anything changed? Let our experts take care of that.
Keep track of your progress and call compliance metrics.
Access key call metrics like agent performance, queue performance, SLA reports, and more to understand progress, identify areas for improvement, and strategically drive growth.
Uphold a consistent standard of quality service
Every call is recorded, allowing supervisors to perform quality monitoring and to identify coaching opportunities for continuous improvement.
Improve customer experience through proactive call handling
Stay proactive in addressing customer feedback with call tagging, allowing agents to execute targeted follow-up actions and reduce resolution time.
Implement automation to optimise resource allocation
Integrate your IVR with your systems to automate routine processes, such as balance inquiries or transaction verifications, freeing up agents to focus on more complex customer needs.
Data Security is always top of mind
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features our clients in fintech love
All features
Web phone
Let your agents make and receive calls anywhere in the world. All they need is a working computer and a stable internet connection!
Zendesk Integration
Our Nautilus Talk is a premier phone experience embedded on the Zendesk platform. Get to know important details about clients to always be a step ahead of the competition.
Business hour management
Set custom time conditions to reflect when your office is open and ready to take calls. Leave custom messages via our IVR to inform clients of your office hours.
Interactive Voice Response (IVR)
Customize your call flow to fit your unique business needs and ensure every call reaches the right agent at the right time with an intelligent IVR system.
Call SLA report
Nautilus' call SLA report provides clear insights whether agents are meeting call SLAs and adhering to standards and consistency in delivering customer support.
Call recordings
Resolve customer disputes by providing a reliable and objective record of interactions, facilitating efficient investigation, and ensuring fair and transparent resolution processes.
Testimonials
"With Nautilus Network Solutions, we are able to connect priority calls coming from local and international patients easily.
Nautilus also provides seamless connectivity for our multiple locations. Utilizing the next generation of cloud telephony and SIP technology, we so much more ahead of the curve as compared to our competitors.
They have far exceeded our expectations.
"
Amjad Ali
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications."
Shaun Lee
"We enjoyed working with Nautilus over these past few years. Nautilus has provided a good and reliable telephony system that suited our organisation’s requirements and elevated our service standards to support our customer-facing role.
In addition, the after sales customer service provided by Natalie has been proactive, prompt and professional. Thank you!"
Mona
Industry use cases
A contact center solution that bridges gap in every industry
See the transformative impact of Nautilus contact center solution as it bridges industry gaps across different sectors.
All industries
Logistics
Integrate your IVR with delivery tracking system to provide real-time updates and efficient self-service options for tracking orders.
Healthcare
Visualize trends in appointment frequency, types of consultations, and treatment plans with comprehensive call reports.
Service
Drive service excellence by integrating with your CRM for a fluid flow of customer information to deliver more personalized experience.
Ready to start hosting safer conversations?
Nautilus is designed to help you safely and securely communicate with clients and the people that matter.
Free demo