NautilusOmnichannel Experience designed for Enterprises of today
Welcome to Nautilus Talk Enterprise. This is a premiere calling experience built into the Zendesk platform, but with even more advanced reports and useful supervisory features.
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Build Immersive Customer Experiences
Gain a 360-degree view of your customers' journeys. Understand their preferences, anticipate needs, and deliver personalized interactions at every touchpoint. Nautilus Talk works with Zendesk to compile interactions with customers–be it chat, call, or email–to build immersive experiences every single time.
Shorter Resolution Time
By understanding the history leading up to the present, agents can resolve issues more quickly, reducing wait times and enhancing customer experience. Insights from past events also allow agents to anticipate potential issues, leading to proactive customer service and fewer escalations.
Increased customer loyalty
With Nautilus Talk on Zendesk, every customer interaction becomes an opportunity to create lasting impressions. Take your brand to new heights by crafting experiences that not only meet but exceed expectations, cultivating a customer base that stays loyal and advocates for your business.
Maximise ROI with Streamlined Workflows
By investing in streamlined workflows, your business not only achieves cost savings but also experiences a remarkable acceleration in ROI. It's not just about efficiency; it's about transforming every operational aspect into a driving force for success.
All the tools to empower agents
Empower your agents with instantaneous access to information on the Agent Workspace. Retrieving relevant data becomes a seamless process, enabling your agents to resolve cases at an accelerated pace.
Increased Operational Efficiency
By seamlessly integrating automation into your business processes, tasks are effortlessly routed to the right teams at precisely the right moment, eliminating delays and maximizing productivity.
Nautilus-Zendesk Features
Embedded on Zendesk
Nautilus Talk is accessible anywhere within the Zendesk platform, making it easier for your agents to handle calls while toggling between pages.
Optimized ticket management
Every (incoming or outgoing) call made on Nautilus Talk automatically triggers a ticket on Zendesk. Said ticket also connects to prior interactions if there are any.
Improved Omnichannel Experience
All calls made on Nautilus Talk instantly triggers a ticket on Zendesk and connects to all existing ones, making solving cases easier.
Call Recording on a ticket post-call
A call recording is automatically linked to the ticket that’s created after every call. Agents can use said recording while on the Zendesk platform.
Contact Book on Zendesk
With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.
Interaction History
Every single interaction a customer makes, regardless of the channel, are recorded on their interaction history tab. This allows agents to trace a customer’s journey from the very beginning, thereby creating a clearer picture.
Call tickets tags
Allow agents to assign tags to tickets they are handling. This makes it easier to filter and allocate cases to their own views.
Knowledge base
Articles and product guides written within Zendesk are connected so well that whenever a customer opens one, it is referenced on their interaction history. This lets agents know how to better approach a case and to offer timely suggestions.
Hear what our customers say about us
"We use Nautilus as our telephony system. It has helped us to improve Agent performance by giving insights on agents’ punctuality, talk time, and agents’ voice productivity. Nautilus was able to provide reports and data that we were not able to get before. This has helped us in forecasting roster and breaks to better manage the incoming volume.
A handy feature that we like is that agents are able to transfer calls smoothly to each other and also to external parties. That and their constant and seamless roll out of changes is always appreciated.
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Rachel Foo
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.
Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands."
Farhan Sidek
"We are an IT retailer company in Singapore. Nautilus Talk able to provide us a comprehensive solution to engage with our customer be it either post or pre sales service. We are able to monitor our call agents and improve the productivity level as well. Nautilus has a great support team in supporting us whenever we encountered any technical issue.
We would recommend to any company require a call solution."
Ben Lim
Enterprise-ready Reporting Portal designed to optimize your communication initiatives
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Call Journey Report
See every relevant aspect of a customer's journey by determining which queue they came in, which agent handled the call, and where it last ended.
Wallboard
Keep track of your team’s performance and activity by viewing their status in real time.
Agent group performance
Increase visibility and encourage accountability on the call performance of your different agent groups. See their total calls answered, total talk time, and ACW time, to name a few.
SLA Report
View individual users’ call metrics like call answered, not answered, and average handling time. You can also find links to specific call recordings each user has made.
Distribution Report
This report provides an exhaustive look at your business’ call distribution. It can provide your performance of individual queues, distribution by month, week, day, even until by the hour.
Queue Performance Report
This report is dedicated to giving supervisors an in-depth look at their different queues’ performances.
Nautilus Talk- The omnichannel platform that empowers businesses of all scales to thrive.
From bustling call centers to remote teams, Nautilus Talk empowers businesses of all shapes and sizes to navigate communication challenges, and achieve remarkable results.
Take your contact center to the next level
Business is all about building relationships. With Nautilus Talk Enterprise, your team can deepen new and existing bonds with clients, while continuing to deliver outstanding customer service experiences.
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