NautilusA Complete Omnichannel Experience
Welcome to Nautilus Talk. A premiere calling experience built into your favorite customer experience. Easily collaborate with team members in creating immersive customer experiences with our Zendesk integration. Need to know more?
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Effortlessly meet SLAs
Maintain customer trust and satisfaction and achieve through outstanding support that consistently meets SLA with all the context and crucial customer data in a single place.
Map better customer journey
Visualise customer journey and identify opportunities with actionable customer data. Optimise touch points to ensure that each interaction is consistent with your brand and meets customer expectations.
Increased Operational Efficiency
By seamlessly integrating automation into your business processes, tasks are effortlessly routed to the right teams at precisely the right moment, eliminating delays and maximizing productivity.
Build Immersive Customer Experiences
Maximize use of all your channels by keeping them in one place. Nautilus Talk works with Zendesk to compile interactions with customers–be it chat, call, or email–to build immersive experiences every single time.
Build a positive brand image
With every seamless interaction with your brand, your customers walk away smiling-- giving them more reason to come back.
Encourage better team work
Nautilus Talk on Zendesk makes handling cases with other stakeholders easier and more streamlined, thereby encouraging harmonious collaboration and increased team morale.
Nautilus-Zendesk Features
Embedded on Zendesk
The Nautilus Talk icon is available anywhere within the Zendesk platform, allowing agents to place and receive calls anytime.
Optimized ticket management
Every (incoming or outgoing) call made on Nautilus Talk automatically triggers a ticket on Zendesk. Said ticket also connects to prior interactions if there are any.
Contact Book on Zendesk
With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.
Seamless agent experience
Empower agents with easy access to a library of knowledge base, customer information, and other data within the ticket interface for a shorter resolution time for an enhanced customer experience.
Call Recording on a ticket post-call
A call recording is automatically linked to the ticket that’s created after every call. Agents can use said recording while on the Zendesk platform.
Interaction History
Every single interaction a customer makes, regardless of the channel, are recorded on their interaction history tab. This allows agents to trace a customer’s journey from the very beginning, thereby creating a clearer picture.
Improved Omnichannel Experience
Build a better understanding of your customers by overseeing interactions from their phone, email, and other channels of communication.
Increased Operational Efficiency
Achieve operational efficiency by leveraging on automated workflows to expedite case resolution and minimize errors to maintain a level of high accuracy.
Hear what our customers say about us
" Zendesk introduced us to Nautilus at the most opportune time. We were looking around for a reliable phone solution that integrated well the Zendesk platform, so we decided to give them both a try. We’re happy to report that our experience with them has been excellent so far. The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "
Charmaine Tan
"We needed a quick solution to make local calls and receive calls from within Zendesk. When we
found Nautilus, we were very impressed. Calls were made with just a few buttons, all within Zendesk’s ticketing system. Each call came with voice recordings and made it easy for the team to troubleshoot the caller's queries, and follow up quickly.
We had a short runway to get things started but it was quick and hassle-free, and the Nautilus Team managed to get us set up within 2 weeks.
Without Nautilus, we would have been asking clients to call an overseas contact number, causing them to bear unnecessary charges. There were many roadblocks we met in setting up what we thought was a simple solution but there were red tapes all around, until Nautilus team came it to set up the system swiftly before go live.
Thank you Nautilus and Zendesk!
"
Deloitte
"Have been working with Nautilus since 2019 and they have been very helpful.
The Nautilus team has been very responsive to our queries and is one of the vendors we are comfortable working with.
During the walkthrough, the Nautilus team gave a clear and layman's explanation to our users especially since our users are not very technical. "
Gerald Tan
"We are an IT retailer company in Singapore. Nautilus Talk able to provide us a comprehensive solution to engage with our customer be it either post or pre sales service. We are able to monitor our call agents and improve the productivity level as well. Nautilus has a great support team in supporting us whenever we encountered any technical issue. We would recommend to any company require a call solution."
Ben Lim
Transformative Insights and Strategic Breakdowns - The Ultimate Call Report
All features
Realtime Extension Status
Gain better visibility on the status and current activity of team members from a single view.
Outgoing Call reports
Gain insights on how your outreach activities are performing with outgoing call reports.
Real Time Dashboard
View important metrics from various queues via your own contact-center grade dashboard.
Incoming by Users
View individual users’ call metrics like call answered, not answered, and average handling time. You can also find links to specific call recordings each user has made.
Distribution Report
This report provides an exhaustive look at your business’ call distribution. It can provide your performance of individual queues, distribution by month, week, day, even until by the hour.
Queue Performance Report
This report is dedicated to giving supervisors an in-depth look at their different queues’ performances.
A versatile cloud telephony that fits every business needs.
See how Nautilus Cloud Telephony facilitates effective communication in similar businesses.
Try an omnichannel experience today.
Nautilus Talk on Zendesk combines all conversations to provide your team the best understanding of your clients' needs.
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