NautilusEverything you need to build immersive customer experiences
A powerful Zendesk integration that houses all relevant conversations in one place, and turns every call into a marketable opportunity.
Real Time Dashboard
Learn how to optimize call performance by viewing important call metrics from your own dashboard that updates in real time.
Interactive Voice Response (IVR)
Create a welcoming experience for every caller with a personalized automated greeting and guide them to the right agent with the right skillset without human intervention using IVR.
Business hour Management
Set pre-recorded messages to play on your IVR to reflect your hours of operations. I.e. office hours, holiday hours, etc.
Call Forwarding
Allow calls to be forward to your external phone number when you’re out and about.
Voicemail
Leave customers the option of leaving you recorded messags you can listen to when you get back to work.
Call Recording
Access call recordings to facilitate dispute management, enabling thorough investigations and enhancing overall quality monitoring.
Call Queue
Allow for customers to be placed in a sequenced queue while they wait for an available agent to help out.
Call Reports
Make informed business decisions with important call metrics to identify avenue for improvement.
Call Routing
Route calls to users with the right skillsets for more efficient call handling.
Music on Hold
Transform wait times into less frustrating moments, reinforcing your brand identity with music on hold feature.
Number Porting
Maintain business continuity and retain existing clients by porting over your current business number.
Call Transfer
Allow agents to either instantly transfer calls or to talk to each other before following through.
Hear what our customers say about us
"Zendesk introduced us to Nautilus at the most opportune time. We were looking around for a reliable phone solution that integrated well the Zendesk platform, so we decided to give them both a try. We’re happy to report that our experience with them has been excellent so far.
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time.
"
Charmaine Tan
"We needed a quick solution to make local calls and receive calls from within Zendesk. When we
found Nautilus, we were very impressed. Calls were made with just a few buttons, all within Zendesk’s ticketing system. Each call came with voice recordings and made it easy for the team to troubleshoot the caller's queries, and follow up quickly.
We had a short runway to get things started but it was quick and hassle-free, and the Nautilus Team managed to get us set up within 2 weeks.
Without Nautilus, we would have been asking clients to call an overseas contact number, causing them to bear unnecessary charges. There were many roadblocks we met in setting up what we thought was a simple solution but there were red tapes all around, until Nautilus team came it to set up the system swiftly before go live.
Thank you Nautilus and Zendesk!
"
Skylar Ong
"The transformational journey of GetGo through the integration of Zendesk and Nautilus has been nothing short of remarkable. The seamless collaboration between these platforms has not only addressed our support challenges but has also propelled our commitment to delivering superior and seamless service experiences.
Thank you, Zendesk and Nautilus, for being integral partners in our journey toward delivering the freedom to drive into everyone's hands.
"
Farhan Sidek
Reporting Portal Features to help you get to know your business better
Real Time Extension Status
Keep track of your team’s performance and by viewing their status in real time.
Incoming by Users
View individual users’ call metrics like call answered, not answered, and average handling time. You can also find links to specific call recordings each user has made.
Outgoing Call Reports
Gain clearer insights into how well your team members are doing regarding their outbound call performance.
Queue Performance Report
This report is dedicated to giving supervisors an in-depth look at their different queues’ performances.
Distribution Report
This report provides an exhaustive look at your business’ call distribution. It can provide your performance of individual queues, distribution by month, week, day, even until by the hour.
SLA Report
Keep track of how well your business is meeting your predetermined SLA commitments.
Nautilus-Zendesk Features
Embedded on Zendesk
Every (incoming or outgoing) call made on Nautilus Talk automatically triggers a ticket on Zendesk. Said ticket also connects to prior interactions if there are any.
Call recording on ticket
A call recording is automatically linked to the ticket that’s created after every call. Agents can use said recording while on the Zendesk platform.
Contact Book on Zendesk
With all interactions recorded on Zendesk, this allows users to create profiles for their customers. This is then pulled up the next time they call back, acting as a built-in caller ID.
Optimized Ticket Management
With the ability to categorize tickets into views, your team members are better equipped to tackle cases as efficiently and as accurately as they can.
Interaction History
Every single interaction a customer makes, regardless of the channel, are recorded on their interaction history tab. This allows agents to trace a customer’s journey from the very beginning, thereby creating a clearer picture.
Improved Omnichannel Experience
View conversations your customers have had from all existing channels in one unified platform.
Knowledge Base
Create custom user guides, best-practices articles, and other relevant literature for your customers to use with Zendesk Guide.
Industry use cases
Nautilus Talk on Zendesk makes running your business easier
Everyone from the retail industry to medical aesthetics are currently employing Nautilus Talk.
See all industries
Service
Drive service excellence by integrating with your CRM for a fluid flow of customer information to deliver more personalized experience.
Logistics
Integrate your IVR with delivery tracking system to provide real-time updates and efficient self-service options for tracking orders.
Aesthetic Clinic
Build better customer relationships and inter-branch connectivity with consolidated customer profiles and interaction histories from all touch points.
Make every customer journey worth remembering
Get to know your customers better and build lasting relationships using our take on an omnichannel solution. View important conversations and more, all in one place.
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