NautilusGrow your contact center the right way
Build longer lasting connections. Get comprehensive customer insights and get to know your business better. The Nautilus Contact Center Solution is designed to help you deliver the best customer journeys!
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Built for the modern contact center
Encourage productivity and accountability in your business
Our contact center solution comes with customizable, real-time wallboards that offer glanceable data. Need quick information on your call center performance? The status of your agents? All the supervisory tools you need, all in one place.
All the features you need to run an efficient contact center
Every modern feature you need to run a cloud-based contact center is here. The best part is that we manage everything for you-- no technical expertise required.
IVR Integration
Empower customers with self-service capabilities by integrating our IVR with your customer management systems, allowing seamless management of inquiries over the phone and eliminating the need for agent guidance.
Maintain business momentum and keep your existing customers
Grow your business but keep the important things, including your existing phone number. Let us know what you need and our team of experts are happy to help you with your cloud transition.
Build on what you already have
Nautilus makes integrating existing CRM platforms easy. Leverage your current tools and keep the progress going.
Data Security
Run your contact center with peace of mind knowing that all your data is stored securely on local data servers in Singapore.
Enterprise-ready Contact Center Features
Web Phone
Offer agents the flexibility of being productive from anywhere while eliminating additional hardware costs with a web phone that readily runs on their computers.
Multiple DID management
Agents have the flexibility to choose the outgoing DID when managing multiple brands to ensure brand-specific communication.
Call Queueing
Allow callers to stay on hold while they wait for an available agent to become available to help out.
Toll Free Numbers
Offer callers the benefit of increased accessibility while building customer trust with a toll free numbers.
IVR Breakout
Choose which message to play when a caller is waiting on hold for a predetermined amount of time.
Interactive Voice Response (IVR)
Create a welcoming experience for every caller with a personalized automated greeting and guide them to the right agent with the right skillset without human intervention using IVR.
Business Hours
Set whenever your contact center is open and ready to take calls.
International Numbers
Expand your global reach while maintaining centralized phone system.
Wallboards
Our wallboards are designed to provide users a birds-eye-view of their call performance and other metrics in real time.
Skill-based Routing
Maximize individual team members’ skills by routing calls directly to them. Set them as Support, Billing, or Sales.
Break Codes
Maximize call response rates and encourage agent accountability with custom break codes and real-time agent availability tracking.
Call Recording
Calls are stored free of charge for 90 days. This lets you retrieve past call recordings for quality monitoring, dispute resolution, and training purposes.
Supervisory Features:
Call Barging
Supervisors can listen and barge into live calls regardless of their agents’ location.
Call Monitoring
Help agents become better at their call performance by listening in on live calls.
Call Whispering
Speak to your agents without the customer knowing by whispering to them while on a live call.
Hear what our customers say about us
"We chose Nautilus as our communications partner as they are the pioneers in Asterisk Technology but more importantly, we shared a vision of the future which recognises that Contact Centres need to be able to integrate multiple business processes to multiple communication channels.
I will strongly recommend Nautilus to any Contact Centre setups, as Nautilus will be your key trusted communications partner in telecommunications.
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Shaun Lee
"The journey of understanding the product, procuring the services and onboarding the system was very smooth. The team by Nautilus were very professional about the implementation and my team find it a breeze kick starting the product.
The system is user friendly and the support team is very helpful in providing assistance. Overall good experience with Nautilus. Keep up the good work!
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time. "
Mr. Lim
"Limitless support to meet our requirements and enhance Nautilus system function that benefits us and also our customers.
The strong Nautilus team is always on standby mode and they monitor system performance in a very timely manner. "
AlYu
Ready to grow your contact center?
Our whole suite of contact center features are intuitively designed to meet you where you are and take you where you want to go.
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A contact center solution that fuel success across every industry.
Nautilus transforms contact centers into dynamic hubs of success by delivering tailored solutions that resonate with the unique demands across industries to drive lasting growth.
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