NautilusIntuitive call center software to maximize your retail potential
Connect your different retail branches, maximize marketing opportunities, and offer the best customer service experience using the best omnichannel solution today.
Get started
Our take on the omnichannel experience is currently being utilized by brands across Singapore to great success. Become better at identifying sales opportunities through the best communications platform today.
Track every interaction across platforms in a unified workspace
Our omnichannel platform lets you manage all communication channels from a single console, creating a seamless experience that delights customers and drives revenue.
Speed up your internal communication
Turn everyday tasks into launchpads for success. Our omnichannel platform fuels seamless collaboration, propelling your team to new heights of productivity and accomplishment.
Build memorable customer stories worth sharing
From seamless online browsing to effortless online conversions, our omnichannel platform unites the customer journey under one roof. Watch sales soar as you connect, engage, and convert across every touchpoint.
Maximise ROI with Streamlined Workflows
By investing in streamlined workflows, your business not only achieves cost savings but also experiences a remarkable acceleration in ROI. It's not just about efficiency; it's about transforming every operational aspect into a driving force for success.
Create a loyal fanbase
Let your customers know you hear them by personalizing every interaction. Using Zendesk’s interaction history feature, build more impressive experiences by properly pinpointing past tickets and future needs.
Empower agents to excel
Empower your agents with instantaneous access to information. Retrieving relevant data becomes a seamless process, enabling your agents to resolve cases at an accelerated pace.
We’re all about building data secure contact centers
Nautilus holds and maintains the following certifications to ensure that our solutions are cloud-safe and cloud ready.
Features that help make your retail business shine
More features
Interactive Voice Response (IVR)
Create a welcoming experience for every caller with a personalized automated greeting and guide them to the right agent with the right skillset without human intervention using IVR.
Call Queuing
Don't let busy lines block business – manage the flow, and ensure every caller gets connected with call queueing feature.
Zendesk Integration
Nautilus Talk is a Zendesk Marketplace app that can be added to your agent workspace to manage customer calls in a single unified workspace.
Call recordings
Resolve customer disputes by providing a reliable and objective record of interactions, facilitating efficient investigation, and ensuring fair and transparent resolution processes.
Music on Hold
Music on hold not only eases the frustration of waiting but also enhances the caller's experience by providing a pleasant and engaging auditory backdrop, turning idle moments into an opportunity for brand connection and customer satisfaction.
Time Condition
Optimize your call management by directing callers based on the hour or day, ensuring that customers are swiftly connected to the right department or provided with appropriate information for after hours.
Testimonials
"Zendesk introduced us to Nautilus at the most opportune time. We were looking around for a reliable phone solution that integrated well the Zendesk platform, so we decided to give them both a try. We’re happy to report that our experience with them has been excellent so far.
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time.
"
Charmaine
"We needed a quick solution to make local calls and receive calls from within Zendesk. When we found Nautilus, we were very impressed. Calls were made with just a few buttons, all within Zendesk’s ticketing system.
Each call came with voice recordings and made it easy for the team to troubleshoot the caller's queries, and follow up quickly.
We had a short runway to get things started but it was quick and hassle-free, and the Nautilus Team managed to get us set up within 2 weeks.
Without Nautilus, we would have been asking clients to call an overseas contact number, causing them to bear unnecessary charges. There were many roadblocks we met in setting up what we thought was a simple solution but there were red tapes all around, until Nautilus team came it to set up the system swiftly before go live.
"
Skylar
"Nautilus Call Centre Solution provides seamless connectivity between our laboratories. Managing more than 100 call centre agents, we are able to connect priority calls with ease coming directly from hospitals and clinics. Utilizing the next generation cloud telephony- SIP technology, we are so much ahead of the curve as compared to our competitors and they have far exceeded our expectations.
The Nautilus Support Team is wonderful, they offer timely and efficient assistance every time.
"
Mitra Chen
Industry use cases
An Omnichannel Solution for Enhanced Customer Experience
Seamlessly integrate all communication channels, from calls to chat, ensuring a unified and personalized experience. Boost customer satisfaction, streamline operations, and elevate your brand's presence in the digital era.
See all industries
Healthcare
Visualize trends in appointment frequency, types of consultations, and treatment plans.
BPO
Create extraordinary customer support with a unified communication platform that tracks every customer interaction from different touchpoints.
Finance
Monitor agent performance closely to meet and exceed customer expectations with precision and elevate service quality through rigorous adherence to SLA.
Are you ready to elevate your business?
It's time to maximise your retail potential. Schedule your free demo and start scoring big with Nautilus Talk.
Free demo